Dear Valued Customer, Under amendment in the Finance Act 2025-2026, the Government requires all online sellers to register with Income Tax and Sales Tax. To ensure compliance and avoid penalties, kindly provide your valid NTN and STRN to your assigned Point of Contact. Further to note that Courier companies are obliged to deduct 2% Withholding Tax and 2% Sales Tax on value of COD amount on behalf of customers and deposit in Government Treasury. We appreciate your prompt attention to this matter and for your continued partnership.
FAQs

Frequently Asked Questions

1.⁠ ⁠What is AES Express?

AES Express is a courier company built by eCommerce sellers, for eCommerce sellers. We specialize in fast, reliable parcel delivery with a strong focus on COD remittance, real-time tracking, and seller support.

2.⁠ ⁠Which cities do you operate in?

We currently serve in Karachi, Lahore, Islamabad, and Rawalpindi, with plans to expand across Major cities of Pakistan soon.

3.⁠ ⁠How fast do I receive my COD payments?

We offer next working day COD remittance, so your cash flow stays smooth and stress-free.

4.⁠ ⁠Can I track my parcels in real-time?

Yes! AES Express provides a real-time tracking portal for both sellers and their customers.

5.⁠ ⁠How do I schedule a pickup?

You can schedule a pickup via our web portal or calling your key account manager. Pickup requests can be made until 4 Pm. For Same day within City delivery Pickup request must be scheduled by 10AM.

6.⁠ ⁠Is there a minimum number of orders to sign up?

No! Whether you ship 5 or 500 parcels a day, we’re happy to serve your business with equal attention.

7.⁠ ⁠What happens if a parcel is returned or undelivered?

Our team will attempt redelivery. If unsuccessful, the parcel will be safely returned to you. We also provide return reasons with rider notes for full transparency.

9.⁠ ⁠How can I partner with AES Express?

Click on “Sign Up” on our website or contact our onboarding team. We’ll guide you through the setup.

10.⁠ ⁠Do you support bulk bookings or integrations with online stores?

Yes! We support bulk order uploads and can integrate with platforms like Shopify, WooCommerce, and others. APIs are also available upon request.